Shipping Policies and International Orders
DURING THIS PANDEMIC WE ARE SHIPPING TWICE PER WEEK ON TUESDAY & FRIDAY MORNINGS TO AVOID DAILY POST OFFICE RUNS. At our option, we may ship more often, but you are welcome contact us for an estimate of shipping date prior to placing an order. Please allow 24 hours for us to respond.
All shipping has to be ready by 8:30 am that day (Tuesday & Friday). So to be sure you make that deadline, please order by 3 pm the day before. As volume allows, we will include as many orders as possible to be shipped, but if your order is placed after 3 pm the day before shipping, it cannot be guaranteed to ship on the next shipping day. Additionally, sometimes we won't ship your order because multi skein orders will be different dye lots if we ship right away, or we have another issue.
If you select Dyed to Order, most orders will be shipped within a week of ordering. If that is not possible you will be notified. In some cases, there will be extra shipping days other than Tuesdays & Fridays, but that cannot be guaranteed. If time is of the essence, you are welcome to send an email to inquire about expected shipping date before you order.
If you select Dyed to Order, your entire order will ship together, once the Dyed to Order is completed.
Ship your order anywhere in the US for $3. International shipping is $15.
We ship your order via the United States Postal Service (USPS) or United Parecel Service (UPS), at our option as the US postal service us almost always the least expensive. If your order is over 15 ounces it will be sent Priority Mail if sent by the USPS. You will be notified of the tracking number once your item ships. If your order is less than 15 ounces it will be sent U.S. First Class Mail Package Service, which is also trackable.
If you would like to have your order shipped via a commercial carrier or, insured, please send an email to Wendy@amandahopeyarn.com and we will correspond with you to determine the best method. If you would like your order sent by UPS, that case you will be billed for the shipping cost in excess of $3 or $15, which must be paid prior to shipping. Unfortunately we cannot offer any expedited shipping services (i.e. overnight).
Once your has shipped we are not responsible for its delivery to you, but if there are issues in the shipping, we will always do our best to assist in getting the package to you. Please be extra careful when you enter your address, as how you enter it is how it will appear on the label. We cannot be held responsible for misaddressed orders. Please monitor the tracking of your order that you receive when we ship. Please allow at least two weeks for delivery during the holiday season and understand that we only have control over when we ship, but not how long your package takes to arrive to you.
Shipping fees are not refundable unless the return is due to an error of Amanda Hope Yarn. Please be aware that your monitor may show colors differently than ours so we cannot consider a color difference to be an error, to be considered for the refund of shipping (we will always refund you the cost of the merchandise for any reason, if returned in the original salable condition within 6 weeks of delivery.)
SPECIAL ISSUES FOR INTERNATIONAL (NON USA) ORDERS
International customers should be aware that their country may impose fees to allow the goods into their country (especially VAT). Additionally, carriers may add a fee to collect the amounts owed. Amanda Hope Yarn is not responsible for these fees. We will value your package at its actual sales price. We have experienced that many of our international customers are surprised when the order triggers duties and/or VAT. We have no control over these fees. Your package may be held up with your carrier until the fees or paid. After a prescribed time, the package will be returned to us if you don't pay the fees.
International customers' shipping costs are paid almost entirely by Amanda Hope Yarn (the $15 is usually only 1/4 to 1/3 of the actual cost). If you fail to pay the customs/duty/vat and the package is returned to us we may deduct the actual cost of shipping in excess of the amount paid by the customer from the order refund.
If you chose to pay for a commercial carrier you my request that Amanda Hope Yarn include your telephone number on the label of the package to facilitate notification by the carrier of any duty of fees that are due. We encourage this process. If not, our phone number is automatically included and it may delay getting your order to you if there are any issues and the shipper needs to contact you.
DURING THE PANDEMIC WE ARE SEEING EXTREME SHIPPING DELAYS FOR INTERNATIONAL SHIPMENTS DUE TO THE LACK OF OVERSEAS COMMERCIAL FLIGHTS, which is the way the US postal service transports international packages. You are encouraged to contact email@example.com to arrange for shipping via UPS, which offer much faster delivery times, which will be at your expense. Commercial carriers may add a surcharge to handle customs for you. These services offer insurance and complete tracking, but are considerably more expensive.
International postal service shipments are taking as long as four months in some instances. Please note that we will do everything we can to assist you with your international order if it appears to go missing, but our experience is that it is usually held up in customs and not missing. If your country closes its borders to commercial flights during the pandemic, your order will be held by the US postal service until commercial flights resume. We cannot do anything to remedy this.
Please consider the EXTREME delay and customs issues on international shipping before you place your order during this pandemic. We would love your business, but we don't want you to be disappointed due to circumstances beyond our control.